Woolfi Help Centre
Everything You Need to Know About Your Woolfis
Welcome to the Woolfi Help Centre.
We’re here to help you feel confident in every step of your Woolfi journey — from finding the perfect fit to caring for your slippers for years to come.
Whether you are purchasing your first pair or already enjoying the comfort of natural wool, you’ll find guidance, support, and answers below.
Woolfi Sizing & Fit Guide
Choosing the right fit is one of the most important parts of your Woolfi experience.
Learn:
- how Woolfis should fit
- how wool softens over time
- guidance for wide feet
- sizing tips and scanner advice
- what to expect during first wear
Care & Cleaning Guide
Natural materials deserve thoughtful care.
Learn how to:
- clean your Woolfis
- care for suede and rubber soles
- remove stains safely
- refresh natural wool fibres
- keep your slippers looking their best
View the Care & Cleaning Guide →
Returns & Exchanges
Need a different size or have a question about your order?
Find information about:
- exchanges
- refunds
- return eligibility
- gift returns
- return processing times
Shipping Information
Find details about:
- NZ shipping timeframes
- international delivery
- tracking information
- processing times
- courier updates
Sustainability & Craftsmanship
Learn more about:
- New Zealand wool
- ethical artisan craftsmanship
- natural materials
- our sustainability philosophy
- how Woolfis are made
View Sustainability & Craftsmanship →
Rubber Sole vs Suede Sole Slippers - Which Woolfi slipper is right for you?
One of the most common questions we receive is:
"Should I choose a rubber sole or a suede sole?"
The answer depends on how and where you'll wear your slippers.
This guide will help you choose the best option for your lifestyle.
Prefer to try before you buy?
Visit one of our Woolfi stockists across New Zealand and experience the comfort of natural New Zealand wool in person. Find your nearest store →
Frequently Asked Questions
Do Woolfi slippers stretch?
Yes — Woolfi slippers naturally soften and mould to your feet over time while maintaining their structure through the felting process.
How should Woolfi slippers fit?
Your Woolfis should feel comfortably snug initially. The wool will soften and adapt with wear, creating a personalised fit.
Can I exchange my slippers if the fit isn’t right?
Absolutely. We offer exchanges within our return period provided items are unworn and in original condition.
Are Woolfi slippers made from real wool?
Yes. Woolfi slippers are made using sustainably sourced New Zealand wool.
Where are Woolfi slippers made?
Our slippers are handmade by skilled artisan partners in Nepal using traditional craftsmanship techniques.
Can I wear Woolfi slippers outside?
Many Woolfi styles feature natural crepe rubber soles, designed for light indoor and outdoor wear.
Do Woolfi slippers have arch support?
Woolfi slippers are designed for natural comfort rather than rigid support structures. Additional insoles can be added if preferred.
My slippers are shedding fibres — is this normal?
Yes. A small amount of initial fibre shedding is completely normal as the wool settles.
Slip into comfort, slip into Woolfi
