Frequently Asked Questions

Please contact us with any queries you may have, and in the meantime our FAQs can be used as a guideline to finding the right fit for you, tell you a bit more about us and more!

You can try on in store at the following stores across New Zealand:

Untouched World Stores: Christchurch, Wellington and Wanaka

Global Culture Stores: Queens Street, Auckland; Shotover Street, Queenstown; Christchurch Airport

The Collective - The Columbo, Christchurch

WilliamBee General Merchants - Oamaru

Smith & Western - Arrowtown

Te Puia - Rotorua  

Homestead Interiors - Hamner

If The Shoe Fits - Gore

Replete Cafe & Store - Taupo

 

We are continuing at add stores in. Feel free to contact us for your more local stockist at hello@woolfi.nz.

If you are wanting to stock Woolfi Slippers reach out to us at hello@woolfi.nz

Woolfi's are handmade by artisans in Nepal. Read more about our story on our about page. 

The slippers naturally mold to your feet, but the felting ensures the durability of the slipper and stops the wool stretching.

We are looking at insole options as we speak! We would love to hear what colours you would like to see in our insole range.

Slipper Stain:

Try and deal with any spills on your slippers immediately by dabbing them with a cloth or paper towel. Wool contains natural lanolin which should repel any liquids so best tend to it before any absorption occurs. Make sure you are not rubbing the area when wet as this will push the stain into the fibres. If any stubborn stains occur, this can be diluted with a warm damp cloth and wool-friendly soap. Leave your slippers to air dry. 

Please do not put your slipper into the washing machine. 

Sole Stain:

Much like wool any stains should be dealt with immediately by dabbing with a slightly damp cloth do not over-wet or rub as this will push the stain further into the fibers. 

Always let air dry before wearing.

We recommend using a suede protector for the soles before you use them, and reapplying this regularly, as noted on the protector product. The natural suede soles can be brushed with suede brush leather brush can also be used to remove stains and build-up.

Your slippers may naturally shed some fibers through your wear initially as they mold and shape to your feet. This is normal and can be assisted through a quick comb or vacuum to remove any loose fibers and dust that might get absorbs from households.

Yes, absolutely. So long as you get in contact with us before 14 days after purchase and they are in same condition as receipt, ie not been worn. Refer to our Policies regarding our exchange process.  

We have a 30-day return policy, which means you have 14 days after receiving your item to request a refund/exchange.

To be eligible for a refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@woolfi.nz. A return address will be provided at the time of enquiry.

To be eligible for a refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please allow 7 days for processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@woolfi.nz.

You can always contact us for any return questions at hello@woolfi.nz.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

All local orders are sent via New Zealand Couriers.

Please allow us 3-6 working days for your parcel to arrive from the date of dispatch.

We will process your order within 2-3 working days, however, if we are in a busy period or it is a sale item please allow 3-5 working days for us to process your order.

You will receive an email with a confirmation and a tracking number will be sent upon order with instructions on how to track and trace.

Thanks for visiting our page!