Woolfi Shipping Information
Bringing Natural Comfort to Your Door
We know how exciting it is to receive your Woolfis, so we work hard to dispatch orders promptly and keep the shipping process as smooth and transparent as possible.
Once your order has been packed and dispatched, you will receive tracking information via email so you can follow your parcel’s journey.
New Zealand Shipping
All New Zealand orders are shipped via New Zealand Post Couriers.
Order Processing Times
Orders are typically processed within:
- 1–2 working days
During busy periods, promotions, or product launches, please allow:
- up to 3–5 working days for processing
We always aim to dispatch orders as quickly as possible.
Delivery Timeframes
Once dispatched, NZ deliveries generally arrive within:
- 2–3 working days
Please note that rural addresses may take slightly longer depending on courier schedules.
International Shipping
We proudly ship Woolfi slippers internationally.
International orders are sent using an economy shipping service unless Express Shipping is selected during checkout.
Estimated International Delivery Timeframes
Depending on your location, please allow:
- up to 15 business days for standard international delivery
Express shipping options may be available at checkout for faster delivery.
Please note that delivery times can vary depending on customs processing and local courier services.
Tracking Your Order
Once your order has been dispatched, you will receive:
- a shipping confirmation email
- your tracking number
- instructions on how to track your parcel
If you have not received tracking information within the expected processing timeframe, please contact us and we will gladly assist.
Shipping Delays
While we do everything possible to ensure timely delivery, occasional courier or customs delays can occur outside of our control.
During peak periods such as:
- Christmas
- public holidays
- promotional events
delivery times may be slightly longer than usual.
We truly appreciate your patience during these times.
Incorrect Shipping Details
Please double-check your delivery address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible and we will do our best to update it before dispatch.
Once an order has shipped, address changes may no longer be possible.
Lost or Missing Parcels
If your tracking shows delivered but you cannot locate your parcel:
- please first check with household members or neighbours
- check safe delivery locations around your property
- contact your local courier depot
If you still cannot locate your parcel, please contact us and we will assist in opening an enquiry with the courier provider.
Duties & Taxes for International Orders
International customers may be responsible for local customs duties, taxes, or import charges depending on their country’s regulations.
These charges are determined by local authorities and are outside of Woolfi’s control.
Need Help?
If you have any shipping questions or concerns, our team is always happy to help.
Frequently Asked Questions
Do Woolfi slippers stretch?
Yes — Woolfi slippers naturally soften and mould to your feet over time while maintaining their structure through the felting process.
How should Woolfi slippers fit?
Your Woolfis should feel comfortably snug initially. The wool will soften and adapt with wear, creating a personalised fit.
Can I exchange my slippers if the fit isn’t right?
Absolutely. We offer exchanges within our return period provided items are unworn and in original condition.
Are Woolfi slippers made from real wool?
Yes. Woolfi slippers are made using sustainably sourced New Zealand wool.
Where are Woolfi slippers made?
Our slippers are handmade by skilled artisan partners in Nepal using traditional craftsmanship techniques.
Can I wear Woolfi slippers outside?
Many Woolfi styles feature natural crepe rubber soles, designed for light indoor and outdoor wear.
Do Woolfi slippers have arch support?
Woolfi slippers are designed for natural comfort rather than rigid support structures. Additional insoles can be added if preferred.
My slippers are shedding fibres — is this normal?
Yes. A small amount of initial fibre shedding is completely normal as the wool settles.
Slip into comfort, slip into Woolfi
