We Want You to Love Your Woolfis

Finding the perfect fit matters to us. If your Woolfis are not quite right, we are here to help make the exchange or return process simple and stress-free.

We understand that purchasing footwear online can sometimes feel uncertain, which is why we are always happy to guide you through sizing, fit, and exchanges.

Return & Exchange Window

We offer a 30-day return and exchange period from the date your order is received.

For Christmas gifting periods, this window may be extended until 31 January on eligible items.

To be eligible for a return or exchange, items must be:

• unworn
• unused
• in original condition
• returned with original packaging
• accompanied by proof of purchase

Exchanges

Need a Different Size?

No problem at all.

Because Woolfi slippers naturally soften and mould to your feet over time, finding the right fit is important. If your slippers feel too large or too small, we are happy to help arrange an exchange.

We recommend trying your slippers indoors only while assessing the fit.

Common Fit Guidance

• A snug fit initially is normal
• Wool softens and relaxes with wear
• A slipper that feels loose initially may become too roomy over time

If you are unsure whether your fit is correct, please contact us before wearing them extensively and we will gladly assist.

How to Start an Exchange

To begin an exchange:

1. Contact our team or submit your exchange request online here
2. Carefully package your slippers in their original packaging
3. Include your packing slip inside the parcel
4. Send your return to our returns address

Once your return is received and processed, we will dispatch your replacement pair as quickly as possible.

You will receive tracking information once your new pair is on the way.

Refunds

Returning for a Refund

If you would prefer a refund rather than an exchange, we are happy to assist provided your return meets our eligibility requirements.

Once your return has been inspected and approved, your refund will be processed back to your original payment method.

Please allow several business days for your bank or payment provider to finalise the transaction.

Sale Items

Unfortunately, sale items are not eligible for refund or exchange unless required under applicable consumer law.

Please choose carefully during promotional periods and contact us if you need sizing assistance before purchasing.

Gift Orders

Received your Woolfis as a gift?

We are still happy to help.

If you do not have the original order confirmation, we can often locate the purchase using:

• the purchaser’s name
• approximate purchase date
• product details

Please contact our team and we will do our best to assist.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked courier service, as Woolfi cannot be responsible for returns lost in transit.

Faulty or Incorrect Items

We take great care in creating every pair of Woolfis. However, if you believe your item has arrived faulty or you have received the incorrect product, please contact us as soon as possible.

To help us assist quickly, please include:

• your order number
• photos of the issue
• a short description of the concern

We will review this promptly and work with you toward the best solution.

Return Address

Woolfi Returns
c/o Method Global

17 Sonter Road

Wigram, Christchurch 8042

New Zealand

Please include your packing slip inside the parcel to help us process your return as quickly as possible.

Processing Timeframes

Once your return arrives with us:

• returns are typically processed within 3 business days from arrival
• exchanges are dispatched promptly after processing
• tracking information will be emailed once shipped

During peak periods, processing may take slightly longer, but we will always work to keep things moving as quickly as possible.

Need Help?

If you have any questions about fit, returns, or exchanges, please contact us before sending your slippers back.

We are always happy to help guide you toward the best fit and outcome.

hello@woolfi.nz